Frequent questions

How do I track my order?

You can track your order by entering your order number and your email in the following link:

What are the delivery times?

Currently orders take between 5 - 20 business days depending on the product ordered.

Do the pendants lose color?

The pendants do not lose color, since they are made of stainless steel and we also offer a 90-day guarantee.

Can they be customized?

We invite you to discover our customizable products at the following link:

Can I pay cash on delivery?

Currently we do not offer this payment method, sorry, you can pay by bank transfer if you wish, for more information send an email to or contact us on our social networks.

What are the payment methods?

We accept credit cards, bank transfers and ATM deposits.

What are the advantages of premium shipping?

Premium shipping is processed with priority and reduces the delivery time by 3-5 days.

Can I work with Soulmate Jewelry?

Of course, you can join our team, in the following link we explain it in more detail:

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